Shipping policy

Last updated: September 2026

At Ilyth, we want your order to reach you as smoothly as possible. Please review the details below for information on processing, shipping times, and tracking.

Where We Ship
We currently ship worldwide, including the United States, Canada, the United Kingdom, Australia, New Zealand, and Ireland, as well as select other international destinations.

Order Processing

Orders are processed within 1–3 business days (excluding weekends and holidays).
Custom or made-to-order items may take longer to process; estimated timelines will be noted at checkout or in the product description.
You will receive an order confirmation email as soon as your order is placed, and a separate shipping confirmation once it leaves our facility.

Shipping Times & Costs

Shipping rates are calculated at checkout based on weight, destination, and carrier.
Estimated delivery times:
Domestic (US): 3–7 business days
International: 5-10 business days (customs processing may extend this timeframe)
Free shipping may apply on orders over $50 in eligible regions, as shown at checkout.

Order Tracking

A tracking number will be sent to your email once your order ships.
Please allow up to 48 hours for tracking information to update after you receive it.
If you don't see the email, please check your spam or promotions folder.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes imposed by the destination country.
These charges are the responsibility of the customer and are not included in the item price or shipping cost.
We are not able to predict or control these fees, as they vary by country.

Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.
If you notice an error after placing your order, contact us immediately at info@ilythstore.com — we'll do our best to correct it before the order ships.

Lost, Stolen, or Damaged Packages

If your tracking shows your package as delivered but you have not received it, please check with neighbors and your local carrier first, then contact us within 7 days of the delivery date.
If your package arrives damaged, please contact us within 48 hours of delivery with your order number and photos of the damage, and we will assist with a replacement or refund.
For packages lost in transit, contact us with your tracking number and we will open a claim with the carrier on your behalf.

Order Cancellations

Orders can be cancelled or modified within a few hours of being placed, before processing begins. Once an order has shipped, it cannot be cancelled — please refer to our Refund & Returns Policy instead.

Important Notes

Delivery times are estimates only. Delays can occur due to carrier issues, weather, customs processing, or high-volume periods (holidays, sales events).
We are not responsible for delays caused by the shipping carrier or customs once the package has left our facility.

Contact Us
For any questions about your shipment, email us at info@ilythstore.com.