Privacy policy

Last updated: September 2026

At Ilyth, we value your privacy and are committed to protecting your personal information. This policy explains what we collect, how we use it, and the choices you have.

Information We Collect

Information you provide directly: name, email, shipping/billing address, and phone number when you create an account or place an order.
Payment information: payments are processed securely by Shopify Payments and Stripe. We do not store your full card details on our servers.
Automatically collected information: cookies, IP address, browser and device type, and pages viewed, collected as you browse our site.
Communications: any information you share when contacting our support team.

How We Use Your Information

To process, fulfill, and ship your orders.
To send order confirmations, shipping updates, and, with your consent, marketing emails.
To respond to customer service requests.
To improve our website, products, and customer experience.
To detect and prevent fraud or unauthorized transactions.
To comply with applicable legal obligations.

Cookies and Tracking
We use cookies and similar technologies to keep our site functioning properly, remember your preferences, and understand how visitors use our store (analytics). You can adjust your browser settings to refuse cookies, though this may affect certain features of the site.

Sharing Your Information
We do not sell your personal information. We share data only with:

Shopify and Stripe, for payment processing and store operations.
Shipping carriers, to deliver your order.
Service providers (such as email marketing and customer support tools), bound by confidentiality obligations.
Legal authorities, when required by law or to protect our rights.

Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

International Data Transfers
Your information may be processed and stored in countries other than your own, including the United States, where our service providers operate. We take reasonable steps to ensure your data is treated securely wherever it is processed.

Your Rights
Depending on where you live (including under the UK GDPR, EU GDPR, and other applicable privacy laws), you may have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data.
Object to or restrict certain processing.
Withdraw consent for marketing at any time.

To exercise these rights, contact us at info@ilythstore.com. We will respond within a reasonable timeframe and in accordance with applicable law.

Marketing Communications
You can opt out of marketing emails at any time using the unsubscribe link included in every email, or by contacting us directly.

Children's Privacy
Our store is not directed at children under 16, and we do not knowingly collect personal information from children.

Third-Party Links
Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

Security
We use industry-standard security measures, including SSL encryption, to protect your personal information. However, no method of transmission over the internet is 100% secure.

Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

See also Shopify's Privacy Policy: https://www.shopify.com/legal/privacy

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Privacy policy